Group Environment

Or the cupboard wall with an individual imprint, which expresses your activities or visions and contributes to an inspiring work environment. An appealing work environment you want to can work concentrated at a not exactly optimal room acoustics? Bruynzeel cabinets can help you. The cabinets can run with sound absorbing panels, resulting in a more comfortable working environment. And they can be used also to separate the individual workstations. Do you want to receive the open and transparent nature of the area? Then select a lower version.

Give space to your ideas! A Bruynzeel cabinet with LED lighting is a real eye-catcher in your Office. The developments in LED technology advance faster – and we keep pace with these developments. Regardless of whether you opt for integration, sound insulation, the emphasis of your identity or a closet as a modern space object. We are new Ideas to open and develop together with you the best solution for your Office. Bruynzeel customer satisfaction in the focus of Bruynzeel archival & Office Systems manufactures systems for the storage and archiving and belongs to the Group of the constructor. Bruynzeel is as manufacturers, consultants and staff in the development of space-saving archiving and storage systems. The company is internationally oriented and has sales offices throughout Europe.

Bruynzeel has set the goal of customer satisfaction. To achieve this, we design together with our customers a solution that is well thought out down to the smallest detail. A solution that is efficient and attractive to your dynamic working environment and Moreover, environmentally sound was produced. Bruynzeel archival & Office systems is ISO 9001 and ISO 14001 certified. You want to know what can mean Bruynzeel for you? Then visit our website at press contact: Bruynzeel archival & Office Systems GmbH Andrea Hofferer Situated str. 18 41464 Neuss 02131/4099-0 E-Mail:

EDV Systemhaus Uses DSL Tuning

In the context of customer service, DSL optimization service uses the NetWorks E.k.. (www.the-net-works.de) by slow internet.de (an offer of Jorg Mahajan industrial services). EDV Systemhaus recognizes marketing and customer acquisition potential of services “DSL tuning”. the NetWorks E.k. is an East Westphalian EDV Systemhaus and specializing in medium-sized business needs. In addition to the usual computer offers of a system House and Web design, are also procurement and installation of telecommunications equipment (keyword: ICT) and Internet connections (A/SDSL) available. To Mr.

Markus Lee, technical manager of the home the NetWorks E.k..: “we know that Jorg Mahajan industrial services already from our collaboration in marketing. Today, he supports our clients partly on the spot. When one of his customer visits he carried out own initiative improving DSL on two client computers. The staff were excited and requested the optimization for the remaining PCs with Internet connection. As a result, we have been attention and effect and configuration let us demonstrate.

The technical relationships were known to us as a system integrator. The results, achieved in practice, which were carefully examined in the framework of an extensive evaluation surprised us. Actually, the measurements showed always the same result in different tests: the performance of data transmission increased to optimize DSL. Since then we customers, where we set up an Internet connection, offer equal with the DSL optimisation as a service. Previously ad-hoc satisfied customers are with their Internet connection the investment pays off, obviously. Mr Mersmann could also prove that there is no rigid rule for the values of the Windows interface to be configured individually, because they also strongly depend on the usage patterns of individual users. So is it for the calculation of the optimal values for example important to know whether the use of the Internet in Europe or around the world takes place, and which applications used…” This includes Jorg Mahajan: “first provider ask our DSL optimization. Almost all companies in the industry facing dissatisfaction of their customers. If the customer service has ruled out the physical sources of error to low performance of the existing connection (cable connections, router etc.), the customer remains i.d.R alone with his dissatisfaction. Sure, the resulting turnover represents a significant cost factor. The last link in the chain of the Internet is the computer itself… Some providers give clues as to the settings of the Windows operating system, also in forums can be found quite helpful hints to the remedy. It is most people the technical connections to understand, or practicable implementation to bring into. Jorg Mahajan industrial services the DSL optimization settings individually tailored to the usage patterns and the capacity of the existing DSL connection provides affected users.”

GmbH Wohrdstrasse

Real time services require staff of Tubingen, the almato GmbH the 19th September 2012 at the rising popularity of real time service (RTS) warns not to underestimate the importance of real staff for the quality of customer service. The company from Tubingen refers to the often unused potentials that lie in improving the software-based support service staff. The most recent study of the Berlin Institute for communications and service design is the growing popularity of real-time services. Therefore, 89% of the companies surveyed assume that real time solutions in the near future will gain in importance. Technologically the real focus time services according to the survey on mobile apps and cloud services (76 percent), social networks (63 percent) and virtual Advisor (61 percent).

Focusing on technologies, where the support of customers by service staff completely eliminates, shortens the theme of real time services and neglected important aspects”, explains Peter s. Hall, Managing Director of almato GmbH. the technologies most often mentioned are certainly well suited for simple standardised procedures and concerns. As soon as a task in the customer service, but becomes more complex, experts are still indispensable. High-quality real-time services do not do without real contact.” According to the study, the proponents of RTS expect an increase of customer value (95 percent) and improving customer interaction (92 per cent).

Study participants expect especially productivity (66 percent), a gain in efficiency (66 percent) and a simplification of the service (61 percent) of RTS. Here however almato sees the major advantage of customer service, which relies on contact center agents and real customer service department. However, the company stressed that especially the increasing number of tasks to use communication channels and the software applications can lead to overloading of the employees. Ever more extensive performance of a Service centers is, the more different programs and applications to operate the staff finally edit the requests of the customers. This stress, error cause and often a high cost. Also, suffers from”the quality of service including call which gets directly to the customer, reports Peter s. Hall. The solution lies according to almato in real time interaction management (RTIM) relieve concepts, the service staff. A RTIM system analyzes all the data from the applications that uses the service employees on the basis of prior to user-defined business rules. RTIM is then specific recommendations available, which help the client Advisor, to make perfect decisions during the processing of the case. Through the combination of technology that reduces complexity, and service staff who can respond individually to customers, also the central promise of real time services are accessible. RTS, so services in real time, are in many industries be decisive contest. However, only a few service processes can be handled really completely, for example, via an app. Also the question whether customers really want this arises”, Peter s. Hall summarizes. We advise any company to put everything on a map, but on the mix of service staff and supporting IT systems.” The almato GmbH offers innovative solutions, the customer service center is put in a position to achieve optimum results from every single customer contact. The focus of business activities is the distribution and the demonstrably successful implementation of software solutions for real time interaction management, quality monitoring, pure voice recording, e-learning and customer satisfaction survey with integrated analysis and reporting tools. While almato acts as a full service provider.

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