Expressing their dissatisfaction or their sentences. Raise your complaint or grievance. Everyone has the right to complain. That doesn’t cry not mama. I protest publicly and I am unhappy. I defend my right.

Expressed complaints must be meticulously registered on Blackboard, Flipchart or paper, in a first column, since on the basis of these will work the second time (on request). It is appropriate that a person based on secretariat go scoring complaints to view of all, until they run out (complaints and its carrier/is). No matter here the causes nor the guilt, is not what we are looking for; (e) it would even be shutter of the expected process. We try to establish the dissatisfactions experienced with respect to the needs. If we seek causality we fall into possible intelectualizaciones.

If we are looking for culprits we fall into the trap of fighting us instead of seeking solutions. If we pay attention to the speech, hear the pronouns I, ME, my. I suffer, it bothers Me, I hurts me. In addition to the catharsis, this first time prevents the complainant complaining or insult. Here and now is allowed. This improves communication by enabling the complaint as a moment of game. At the same time connects me with the absence, with the unmet need and It opens the door to the second moment. Example: a group of co-workers hires an English teacher to learn the language. After 6 months of learning have emerged so many problems that a restatement is imposed. They meet to re-hire and it happens then that complaints, orders, possible solutions are superimposed. The teacher or a student who knows the model proposes to write a book of complaints. Appear dissatisfactions of both parts of the type: I’m bored in class, lack motivation to study, there is lack of commitment. Resistances to the complaint, may appear people that are not expressed or refuse to complain.



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