Microsoft Outlook

The Voice software TextLab H & H communication lab GmbH supports to draw companies and authorities now, professional and comprehensive email: Ulm, 13 January 2014 – now you can optimize Outlook plug-in your email at your fingertips with the innovative. Thus a valid and effective way to the quality control of the sensitive issue of E-Mail available is for the first time. Emails are often”the Achilles heel in the communication between company and customer, explains Dr. Anikar M. Haseloff, Managing Director of H & H communication lab GmbH. we observe that the demand rises significantly after a sustainable quality assurance of E-Mail communication. Emails have become almost already so important of the meaning and effect as letters.” With the new Plug-In, users can incorporate the Voice software TextLab now directly in the user interface of Microsoft Outlook.

So everyone can check quickly and reliably, whether his E-Mail is understandable or whether they noise words, phrases or contains awkward wording. Emails need to be written mostly fast long review cycles are not provided for in the electronic communications sector. Therefore, the Plug-In is the ideal solution for companies, the both attach importance to both on speed and quality. Credit: Eliot Horowitz-2011. So make sure that they always speak their customers. Even though hectic is to everyday life,”added Oliver Haug, second Managing Director of H & H communication lab GmbH. The new Plug-In is now available for Outlook 2007 and Outlook 2010.

In addition, it can be integrated easily in special mail programs. How does the Plug-In work? The Plug-In identifies, for example, to long sentences. These often represent a barrier that can easily be corrected. “Or identifying passive sentences that often prevent a polite address of customer: could not timely posted the due contributions”. This is a typical passive set which is actually unnecessary. Unfortunately we could not contribute this time withdraw”sounds, however, already clear polite and speaks directly to the customers. “” Also, the Plug-In provides thousands of concrete suggestions: these suggestions range from synonyms for obsolete terms such as, for example, 50.-euro “instead of an amount of 50.-euros” to unconsciously rude formulations. “” Examples are typical phrases like as you are no doubt aware ‘or is generally known as’. Here, the Plug-In on this phrases recommends refrain. But the TextLab system controlled not only the understandability and politeness or the use of unnecessary or outdated phrases. It can be set in addition exactly thanks to an extensive corporate-language module on the said guidelines of a company. Thus existing voice guidance can be provided digitally all employees. So all employees can automates the Guide button and check in a matter of seconds. Learning without sheets or by heart. Company benefit from this innovative quality assurance in E-Mail communications on several levels. Comprehensive email cause significantly less questions. Employees must explain more on the phone so no answers, but can use their time effectively,”Haseloff dialogue expert explains. Polite emails also help retain customers. Because the competition of the future is not about products, but about services and communication.


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