EDV Systemhaus Uses DSL Tuning

In the context of customer service, DSL optimization service uses the NetWorks E.k.. (www.the-net-works.de) by slow internet.de (an offer of Jorg Mahajan industrial services). EDV Systemhaus recognizes marketing and customer acquisition potential of services “DSL tuning”. the NetWorks E.k. is an East Westphalian EDV Systemhaus and specializing in medium-sized business needs. In addition to the usual computer offers of a system House and Web design, are also procurement and installation of telecommunications equipment (keyword: ICT) and Internet connections (A/SDSL) available. To Mr.

Markus Lee, technical manager of the home the NetWorks E.k..: “we know that Jorg Mahajan industrial services already from our collaboration in marketing. Today, he supports our clients partly on the spot. When one of his customer visits he carried out own initiative improving DSL on two client computers. The staff were excited and requested the optimization for the remaining PCs with Internet connection. As a result, we have been attention and effect and configuration let us demonstrate.

The technical relationships were known to us as a system integrator. The results, achieved in practice, which were carefully examined in the framework of an extensive evaluation surprised us. Actually, the measurements showed always the same result in different tests: the performance of data transmission increased to optimize DSL. Since then we customers, where we set up an Internet connection, offer equal with the DSL optimisation as a service. Previously ad-hoc satisfied customers are with their Internet connection the investment pays off, obviously. Mr Mersmann could also prove that there is no rigid rule for the values of the Windows interface to be configured individually, because they also strongly depend on the usage patterns of individual users. So is it for the calculation of the optimal values for example important to know whether the use of the Internet in Europe or around the world takes place, and which applications used…” This includes Jorg Mahajan: “first provider ask our DSL optimization. Almost all companies in the industry facing dissatisfaction of their customers. If the customer service has ruled out the physical sources of error to low performance of the existing connection (cable connections, router etc.), the customer remains i.d.R alone with his dissatisfaction. Sure, the resulting turnover represents a significant cost factor. The last link in the chain of the Internet is the computer itself… Some providers give clues as to the settings of the Windows operating system, also in forums can be found quite helpful hints to the remedy. It is most people the technical connections to understand, or practicable implementation to bring into. Jorg Mahajan industrial services the DSL optimization settings individually tailored to the usage patterns and the capacity of the existing DSL connection provides affected users.”


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